Shipping Policy

Last updated: August 2026

Where we ship

We ship to all 48 contiguous United States. Shipping is free, with no minimum order. We do not currently ship to Alaska, Hawaii, US territories, or internationally. If you are outside the lower 48, email support@greenlyhouse.com before ordering and we will tell you honestly whether we can help.

How your greenhouse ships

Greenhouses are large and heavy, so they do not ship by parcel carrier. Your order leaves the warehouse flat-packed and strapped to a pallet, and travels by LTL freight carrier.

The carrier will call you to schedule a delivery window before they arrive. Someone over 18 needs to be present to receive the shipment and sign for it.

Curbside delivery

Freight delivery is curbside. The driver brings the pallet to the end of your driveway or the curb in front of your property, and lowers it with a liftgate. The driver is not able to carry it into your yard, around your house, or into a garage.

Plan for two people to move the pallet from the curb to where you are building. Accessories ship by standard parcel carrier and arrive at your door.

Delivery times

Your order is delivered within 14 days of purchase. You will receive tracking information by email as soon as your order ships, and the carrier coordinates the delivery with you before arrival.

Inspect before you sign

This matters. Before the driver leaves, walk around the pallet and look at it. If the shrink wrap is torn, a corner is crushed, or a box is visibly damaged, write it on the delivery receipt before signing. Take photos.

Signing a clean delivery receipt tells the carrier the shipment arrived in good condition, which makes a damage claim much harder to win. A note on the receipt costs you nothing and protects you completely.

If you find damage after unpacking, email us photos within 5 days of delivery at support@greenlyhouse.com and we will ship replacement parts at no charge.

Missing parts

Kits are packed by part number. If something is missing from the box, send us the part number from the instructions and we will ship it out. There is no charge and no argument.

Questions

Email support@greenlyhouse.com or use our contact form. We answer the same business day, Monday through Friday.