Refund and Return Policy

Last updated: August 2026

Our return window

You have 30 days from delivery to request a return. To be eligible, the item must be unused, unassembled, and in its original packaging.

Once a greenhouse has been assembled, we can no longer accept it as a return. Panels and frame profiles cannot be repacked safely after assembly. If something is wrong with your greenhouse, contact us instead of assembling it, and we will fix the problem.

Return shipping

For accessories, return shipping is [to complete: who pays, and the return address].

For greenhouses, the return travels back by freight carrier. Return freight is the customer's responsibility and typically costs [$X to $Y to complete] depending on your location. We will arrange the pickup for you and tell you the exact cost before anything is scheduled, so there is never a surprise.

This does not apply to damaged or defective items. If the fault is ours, we cover everything.

Damaged or defective items

If your shipment arrives damaged, note it on the delivery receipt before signing, then email photos to support@greenlyhouse.com within 5 days of delivery.

We will ship replacement parts at no cost to you. You do not pay return freight, and you do not need to send the damaged part back unless we ask.

How to start a return

Email support@greenlyhouse.com with your order number and what you would like to return. We will reply with instructions. Please do not ship anything back before contacting us, as unannounced returns cannot be processed.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take another few days to appear on your statement.

Original shipping costs are not refunded on non-defective returns.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible. Once a pallet has left the warehouse, the order becomes a return and the terms above apply.

Exchanges

The fastest way to exchange is to return the original item and place a new order. Email us first and we will make sure the timing works.

Questions

Email support@greenlyhouse.com or use our contact form.