Shipping Policy
Shipping Policy
At GreenlyHouse, our mission is to provide you with a flawless customer experience, from browsing our website to receiving your order.
We are committed to delivering your greenhouses and accessories efficiently and securely. Here are the details of our delivery policy for orders placed on greenlyhouse.com.
1. Order Processing
All orders are processed within 24 business hours following their confirmation.
You will receive a confirmation email as soon as your order has been processed.
2. Delivery Option
Free Standard Delivery:
Delivery time: 10 business days after order processing.
Available for all orders across Europe.
3. Delivery Areas
We deliver throughout Europe, including the United Kingdom.
For deliveries outside of Europe, please contact us for a personalised quote.
4. Order Tracking
A shipping confirmation email will be sent to you as soon as your order is dispatched.
This email will contain your tracking number and a link to track your parcel in real time.
You can also track your order by logging into your account on our website.
5. Delivery Address
It is essential to provide an accurate and complete delivery address when placing your order.
Please ensure that the address includes all necessary details (apartment number, access code, etc.).
We cannot be held responsible for delays or shipping errors due to incorrect or incomplete information.
6. Receiving Your Order
We recommend that you inspect your parcel upon receipt in the presence of the delivery driver.
In the event of visible damage, please note it on the delivery slip before signing.
You have 48 hours after receipt to report any issues not visible at the time of delivery.
7. Large Deliveries
For large greenhouses, pallet delivery may be required.
Please ensure that access to your property is sufficient for truck delivery.
If you have any doubts about accessibility, please contact us before placing your order.
8. Delays and Delivery Issues
Although rare, delays may occur due to extreme weather conditions or other unforeseen circumstances.
We will keep you informed of any significant delays and will do our best to resolve any issues promptly.
9. Customer Support
Our customer service team is available for any questions or concerns regarding your delivery:
Email: contact@greenlyhouse.com
Phone FR: +33 1 89 62 38 72
Phone BE: +32 460 22 86 01
Hours: Monday to Friday, 10am - 5pm | Saturday, 12pm - 4pm
10. Delivery Guarantee
We are committed to delivering your greenhouse in the best possible condition. If, despite our efforts, you are not satisfied with the condition of your delivery, please contact us immediately and we will do everything we can to resolve the issue promptly.
At GreenlyHouse, we do everything possible to make the delivery of your greenhouse as simple and enjoyable as using it in your garden.
We thank you for your trust and look forward to helping you create your ideal gardening space.